If the eCommerce tab is already visible, you can skip this step.

In order to use the Tyro Connect Interface in Idealpos Online, an ECommerce Interface needs to be added to your Idealpos Online Subscription. Doing this will enable access to the eCommerce tab in Idealpos Online.

If you've already added the eCommerce Interface to your Idealpos Online subscription and can see the eCommerce tab, you can skip this section and move onto the next section below which goes through setting up the Tyro Connect Interface.

 

Login to Idealpos Online by going to https://online.idealpos.com.au/app/login

Enter the registered email address and password.

 

 

Once logged in, click on "Settings" located at the bottom-left corner of the page.

 

 

Within the "Subscriptions" tab, select the "Update Plan" button next to the Subscription that contains the Terminal which will process orders received by Tyro Connect.

 

 

The Pricing screen will appear. Press the '+' button on the ECommerce Interfaces row to increase the ECommerce Interfaces to the number of required ECommerce Interfaces.

If required, the '-' button can be used to decrease the number of ECommerce Interfaces. Typically, you'll use one interface for each POS Terminal, however, it should be noted that it is possible to configure multiple eCommerce Integrations for a single POS Terminal. If multiple terminals will be used to process orders that are placed via your eCommerce site, ensure that you select the required number of ECommerce Interfaces. Press the "Accept" button once you have finished selecting the required number of ECommerce Interfaces.

 

 

Shortly after Accepting the change to your plan, you will return to the Subscriptions tab and you will see that the eCommerce tab is now displayed on the far-right side of the Settings page.

 

After the ECommerce Interface has been added to the Subscription, the eCommerce tab will become visible.

If you aren't already on the Idealpos Settings screen, click on "Settings" located at the bottom-left corner of the page.

 

 

Click on the Pos Terminals tab.

Ensure that the Pos Terminal(s) you intend to use with Tyro Connect are currently in an Online state. Should the Pos Terminals appear as Offline, check that they're turned on, have internet access and ensure that the Idealpos Service/Idealpos Upgrade Services are running.

 

 

Go to the eCommerce tab.

 

 

Click on the "Add Service +" button towards the top-right corner of the eCommerce tab to configure the Tyro Connect Interface.

 

The Add Service screen will be displayed. Enter the required settings.

 

Enabled: Enable Checkbox

Type: Tyro Connect

Location Id(*): Enter the Location ID supplied by Tyro

Pos(*): Select the POS Terminal from the dropdown box which will be used to process orders placed from Tyro Connect.

Price Level(*): Select the Price Level that will be used by Tyro Connect. The Price Level that is configured here should be the same as the Price Level that is configured in Idealpos
(Setup > Global Options > Interfaces > eCommerce > Price Level).

Location(*): Select the Location from the dropdown list where you want Stock Levels to be deducted from for any orders placed by Tyro Connect. Note that Idealpos also contains a Web Order Location setting in Setup > Global Options > Interfaces > eCommerce. The Location configured in Idealpos is used for reporting sales.

Delivery Item Code: If using a delivery service to deliver ordered items to a customer, enter the Delivery Item Code which will be used for recording and assigning delivery charges to.

Gratuity Code: Any Tips made by a Customer will be recorded against this code. To utilise this, you will need to create a Gratuity Stock Item in Idealpos, then enter the Stock Item Code into this field.

 

Options that can be configured are:

Web Order Tender: Any pre-paid orders received by Idealpos will be recorded against the Web Order Tender selected.

Web Order Location: Select the location where stock is being retrieved from. Typically, this will be the Current Store Location, but it can be changed if required.

Web Order Clerk: Web Orders that have been placed will be recorded against the clerk selected from the dropdown list.

Default Customer Type: Any orders placed by customers from Tyro Connect will be assigned against the selected Default Customer Type.

Price Level: The Price Level being used for Stock Items in Tyro Connect.

Unmatched Items Link: Any items that exist in Tyro Connect which do not exist in Idealpos will be ordered against the Stock Item entered into the Unmatched Items Link field.

 

Sale Type Link

Idealpos includes the ability to specify Sale Types for eCommerce.

The Sale Types can be selected here.

You have the ability to have up to four different Sale Types. If you need to modify the Sale Types available in the list, this can be done via the Sales tab (shown further below).

 

Automatically Send Orders to Kitchen Printers: When an order is received, it will be printed automatically to the Kitchen Printer. If this option is unticked, you will need to press the Web Orders button at the top of the POS Screen, select the order from the list, then press the Kitchen Print button to print the order to the Kitchen Printer.

Automatically Finalise Prepaid Web Orders: If this option is enabled, any prepaid orders that are received will be automatically finalised and therefore, the Web Orders button will not appear at the top of the POS Screen after an Order is received.

Play Sound when Orders Arrive: If required, a sound file can be specified here and the sound will play each time a Web Order is received by Idealpos.

 

 

If the Text Value of the Sale Types needs to be modified, this can be done by going to Sales, then entering the required values under "Sale Type Status".

Once the Sale Type Status text has been changed, navigate back to the Interfaces tab to see the changes.

 

After the Customer taps their device against a beacon, the device will open the me&u site/app where they will be able to see your main menu:

 

 

Selecting a Category or Department from the menu will display the items available:

 

 

Selecting an item from the list will display the item along with any optional extras that can be requested with pricing:

 

 

Scrolling down further will reveal an option to select the quantity of the item required:

 

 

The Customer can repeat the process for any other items they want to order and they're ready to progress to the payment, they press the "Order" option at the bottom of the screen. This screen shows them the items they're about to order with the prices of the items, total amount as well as the ability to add a tip if required.

 

 

An example of payment being taken by a Customer:

 

 

Once the payment has been processed, the order details are shown.

The following details are showing:

Store Name - This reflects the name of the store where the order was placed.

Table Name/No - This reflects the name and/or number of the table where the order was placed (this is determined by the beacon which the customer tapped their device against)

Customer Name - This reflects the name of the Customer who placed the order

 

 

Pressing the "Show details" option at the bottom of the page will expand and show amounts for Your order, Service fee and the total that was paid:

 

After the Customer has placed their order, the order will be printed to the Kitchen Docket Printer.

If "Automatically Send Orders to Kitchen Printers" is disabled in Setup > Global Options > Interfaces > eCommerce, you will need to press the Web Orders button at the top of the POS Screen, select the order, then press the Print Kitchen button to send the order to the Kitchen.

The below is an example of docket printed to the Kitchen after a Customer has placed an order via me&u:

 

 

A Web Orders button will also be displayed at the top of the POS Screen which indicates that an order has been received:

 

 

Pressing the Web Orders button displays the Web Orders window where a list of Web Orders received are displayed.

Selecting an order from the list will show the REF details (Table Name/Number and the Customer Name) along with the items that were included in the order.

From this screen you have the option to Email, Reprint Kitchen, Print an invoice or Finalise the order.

Note that if "Automatically Finalise Prepaid Web Orders" is enabled in Setup > Global Options > Interfaces > eCommerce, prepaid orders will not appear.

 

 

Pressing Print from the Web Orders screen will print out a physical copy of the receipt for the customer

 

 

Pressing the "Finalise" button will display a warning prompt. Pressing "Yes" will finalise the order and remove it from the list.